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COVID-19 UPDATES

COVID-19 UPDATE

*Updated 23.04.20

We know some areas seem to be experiencing delivery delays. At HQ we are working around the clock to make the running of our online as 'normal' as possible. Unfortunately due to the current situation and disruptions like the Bank Holiday weekend we know some areas have been effected and some deliveries are taking that little bit longer. It does seem that for now this is the new 'normal' and although delays can be frustrating we also know that the postal service is working super super hard and for this we are extremely grateful. We are always here to help as much as we can and will always provide tracking and assistance. To minimise further delays we will always post all parcels within the allocated delivery time. Thank you so so much for your continued support, patience and understanding. Coco Love, Always x

COVID-19 UPDATE

Here at COCO BOO LOVES we take the well-being of our staff, partners and customers very seriously and are doing our everything to work in line with Government advice, guidelines and updates. We are constantly monitoring the COVID-19 situation worldwide. Things are ever changing and we are constantly  doing our best to adapt and work around this new 'normal'

DELIVERY AND SHIPPING

Our Online Boo is still open and running as normal, the new 'normal'

We have had to make some small changes as we constantly adapt. Any information in regards to these changes is available on all our various pages. However for any further help and advice you may need please email: info@cocobooloves.com 

Our delivery times and shipping times predominantly remain the same, however today (15.04.20) we have updated some of our shipping information with this message:

SHIPPING & DELIVERY INFO UPDATED (15.04.20)

*Due to the impact of COVID-19 we have had to make some changes to our 'normal' delivery times. We are doing our upmost to keep everything as uninterrupted as possible, however as collections become less frequent we have had to accommodate our delivery times around this. Our standard 3/4 day shipping remains and we endeavour to delivery all parcels within this time frame. This method is also free on order over £50.

However, our NEXT DAY shipping method has had to change slightly. We have had to change this to EXPRESS SHIPPING 1/2 days, as unfortunately on some occasions this method may take that extra day to arrive and we wanted to make this clear so as to not mislead.

If you require any further info please do not hesitate to contact us: info@cocobooloves.com

We are constantly working closely and monitoring the health and well-being of our staff and delivery partners. This is of the upmost importance to us and and all recommendations made by national and international organisations concerning social distancing, sanitisation and other precautions have been followed and implemented at all times. 

CUSTOMER SERVICE

Our customer service team are always available to help. We are working super hard to make sure we don't have to change too much of our normal running times, however we are working as a much smaller team and it may just take that little longer than normal to get back to you. 

You can email: info@cocobooloves.com

Our Boo number is still active however less frequently. You can call us on 01422 329666 (Mon,Wed,Fri 12pm-3pm)  If you do not get a response on this number within those times please email or contact us via our socials, Facebook and Instagram.

 

RETURNS 

We have extended our returns policy to 28 days from receipt.

How we receive returns has slightly changed. Royal Mail will sign for these returns upon receipt. They will also be holding them for 1/2 days before we receive them at HQ. Whilst there is no current evidence (according to the World Health Organisation) that COVID-19 can be transmitted via fabric/clothing we are taking extra precautions. Upon receipt of the return we will send out all return confirmation emails as standard. This email will explain the returns/refund process in further detail. This information is also available on our Term and Conditions and Returns Policy page.

OUR GANG OF SUPER COOL DOLLS (yep, thats you)

We are always active on our socials, we may be a much smaller team but keeping connected with you guys is so super important to us.

You will always find us on instagram @cocobooloves, posting stories and keeping everyones spirits high, pop over and say hello and keep connected.

We've even started sending little voice note in response to a query and we're always thinking of super fun things to keep us all smiling.

Our NEW DROPS will keep coming and our styles will include piece to make us HAPPY and definitely lots of super cute lounge wear :)

We will get through this together and as we always say, together we're better.

Thank You so much for your continued support.

All our love and virtual hugs, THE CBL DOLLS x