Core Collection Sweatshirt Jumper In Black/Cream Contrast

SHIPPING & DELIVERY INFO (UK)

Royal Mail Standard Delivery - Sent On A 48 Hour Service: Delivered within 2/4 working days (order before 4pm) £3.99       

Royal Mail Express Delivery - Sent On A 24 Hour Service: Delivered within 1/2 days (order before 4pm) £4.99

Royal Mail Saturday (Nominated Day) Delivery - (order before 4pm) £9.95

Free Standard Delivery (orders of £125 and over)

PLEASE BE AWARE: We DO NOT have weekend collections so any orders placed AFTER 4pm on a FRIDAY will not be shipped until MONDAY. 

We use Royal Mail as our courier service and all orders are fully tracked and signed for. 

INTERNATIONAL SHIPPING & DELIVERY INFO

We use Royal Mail and DHL for international deliveries. Tracking is available for both services. Royal Mail is a standard international delivery service and DHL is an express delivery service which aims to deliver within 3 working days, worldwide. The cost of DHL's service will be shown at checkout as it based on live rates.

REPUBLIC OF IRELAND

Royal Mail International - Delivered within 5/7 working days £9.95

DHL Express - Delivered within 3 working days. Cost shown at checkout

REST OF EUROPE

Royal Mail International - Delivered within 5/7 working days £12.95

DHL Express - Delivered within 3 working days. Cost shown at checkout

REST OF THE WORLD

Royal Mail International - Delivered within 10 working days £15.95

DHL Express - Delivered within 3 working days. Cost shown at checkout

INTERNATIONAL CUSTOMERS

Please be aware that customs and import duties, taxes and/or customs fees may be payable to receive your order. You may be responsible to pay these duties and fees, even if you refuse to accept delivery of the shipments upon arrival. Some countries have a duty-free allowance but many do not. We are always happy to answer any questions you may have in regards to these duties prior to you placing an order, however we are not able to advise on customs matters and cannot predict what particular charges may be incurred in your own country. We do not govern these costs.

We would encourage you to verify with local custom offices the value of any duty free allowances or which duties and charges are payable upon delivery.
If your order is subject to any of these charges, they must be paid in full by you for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to delay release of your package(s), and in rare cases, they may also deny delivery. If you refuse to pay duties, your order may be be destroyed by customs or sent back to us. If we receive your order back, we will have to deduct any shipping, duties and customs processing fees charged to us from your refund.

We can not be held liable for any delays once the parcel is in the hands of any of our couriers. If we are made aware in advance of any delays we will always try our best to contact you. 

TRACKING YOUR ORDER: If you have provided us with an email address and mobile number you will receive an email confirmation and a text message alert from our courier once the parcel is due to be delivered. These alerts will also provide tracking details for your parcel. Please double check your junk folder as the emails may drop into that folder.

If you have not received your delivery within the desired timescale, then please feel free to contact us via email. We will investigate for you.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond our reasonable control.

We can not be held liable for any delays once the parcel is in the hands of our courier.

For any queries regarding shipping and delivery, please do not hesitate to contact us.

Customer Service Email: info@cocobooloves.com

RETURNING ONLINE ORDERS:

Coco Boo Loves accepts returns and exchanges of unwanted items within 28 days of the order being delivered, either to the shipping address you've provided or delivery office/collection point. In the event that you're not at the shipping address to sign for your parcel at the time it's delivered, the 28 day policy will start from that date regardless of how many days/weeks you leave it before picking it up from the delivery office/collection point. Unfortunately, we cannot be held liable for delays in collecting parcels. Items must be returned in the original condition (unworn, unwashed, unaltered) and with tags attached. We do not offer pre-paid returns. 

Please post securely as we can not be held liable for returns that go missing in transit.

Returned orders are your responsibility until they reach us. Please ensure that they are packed up properly and can't get damaged on the way. We always recommend using a signed for service. This way you will receive a tracking number and proof of delivery once the parcel has been signed for by us.

RETURNS ADDRESS

Cocobooloves.com

Unit 12
Sandfield Business Park
Morton Street (off Oldham Road)
Failsworth
Manchester
M35 0BN

Please don't forget to include the return instructions label (or at least a hand written note with your name and order number on) inside the parcel so that we know it belongs to you when it arrives with us. If the return instructions label (or an handwritten note with your name and order number on) are not included, this will delay the returns process, and we cannot guarantee that we will be able to process the return within the allocated time mentioned. 

ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND/EXCHANGE WILL BE PROCESSED WITHIN 14 WORKING DAYS OF RECEIPT. You will receive a confirmation email detailing the refunds process.

REFUNDS can take up to 14 WORKING DAYS from the day the confirmation email is sent. This is dependant on banking providers terms, how long they take to process transactions and the processing times at our end as our team works through each return individually. We say working days as the bank and HQ works within working days only and not weekends/bank holidays.  Rest assured we always aim to process refunds within the allocated time provided so please allow up to this time. 

In the interests of hygiene we do not accept returns on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless of course they are of unsatisfactory quality or unfit for purpose. We can not accept returns when washing errors occur. We can not be held liable for washing errors and aim to include relevant washing instructions for all garments.

We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.  

FAULTY RETURNS

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Loose buttons or buttons falling off do not constitute a fault. A repair, where a repair is possible, will always be offered. Only manufacturing faults will be considered.

FAULTY/DAMAGED

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Loose buttons or buttons falling off does not constitute a fault. A repair where a repair is possible will also always be offered. Only manufacturing faults will be considered.

If the item is returned without tags we will offer a repair on this item.

If an item is deemed to be faulty upon it being delivered we will require photographs immediately upon delivery of the faulty item showing the fault. These images can be sent to our email address info@cocobooloves.com and one of our team will respond within 48 hours. Although we do require images of the faults, no final decision of fault will be processed until the item is inspected in person by our returns team.

Please contact us via email info@cocobooloves.com to make us aware of this issue prior to return. We will contact you in writing to confirm the next actionable steps within 2 working days.

PLEASE NOTE: If garments are returned back to us in a manner in which we are not able to re-sell we can not accept this return. Please take care when trying garments on to ensure no make up/tan marks occur, also please ensure to keep the garment in an environment that doesn't create an odour on the garment. If we deem an item has to be washed when receiving it this makes the item unable to be re-sold. Due to this reason the garment, will be returned back to the customer. Thank you for understanding.

FAIR USE 

At times our system will flag up account activity in relation to excessive returns.  It may notice an unusual pattern of returns activity. It may be the case that a huge amount of orders are being placed resulting in a huge amount of returns in a short period of time. If the system notices an 80%and over return rate, it may lead us to question the account use. We would always contact you before to discuss this matter prior to any account being suspended. Please be assured that this is in relation to account activity only. 
We reserve the right to question any account we believe to be misused. 

VOUCHERS/CREDIT NOTES

Any returned orders that have been purchased using an online voucher or gift card will be refunded back on to the Voucher/Gift card. If part voucher orders are made, the voucher will always be refunded first. We cannot refund vouchers for the monetary value. Any orders placed where a voucher is used in full will always be refunded straight back to the voucher in full and the remaining amount refunded as normal as per our terms and conditions. Vouchers/Gift cards are valid for 6 months and cannot be extended beyond this date. After the expiry date they will be deactivated and can not be retrieved.

LATE RETURNS:

If orders are returned after the 28 day allocated return time, it will be at the discretion of the returns team to accept this return. If this return is accepted the refund will be offered by way of exchange or store credit. The credit will be valid for 1 year from the date it is issued and will expire after that time. Once this has expired unfortunately this can not then be redeemed.

CONTACT

EMAIL: info@cocobooloves.com