DELIVERY AND SHIPPING
DELIVERY AND SHIPPING
EASTER/BANK HOLIDAY SHIPPING INFORMATION
All orders placed after 3pm Thursday 18TH April can not be shipped until Tuesday 23rd April. Unfortunately we do not have weekend/bank holiday courier collections hence why our shipping date has to be the NEXT WORKING day. (after bank holiday)
Any orders placed after that date/time with a STANDARD or NEXT DAY service selected will all be posted Tuesday accordingly.
Thank you so much for shopping with COCO and we hope you all have the most amazing EASTER. x
SHIPPING & DELIVERY INFO AS STANDARD
All orders placed BEFORE 3.00pm will be shipped that day via the shipping method selected. Any orders placed after 3.00pm will be shipped the following working day.
PLEASE BE AWARE We DO NOT have weekend collections so any orders placed AFTER 3pm FRIDAY will not be shipped until MONDAY.
STANDARD SHIPPING: 3/4 DAYS
NEXT DAY SHIPPING: 1 Working Day
SATURDAY DELIVERY (NOMINATED DAY)
We use ROYAL MAIL as our courier service for all STANDARD parcels and all orders are fully tracked and signed for. We use DPD for all NEXT DAY (Sun-Thu) and SATURDAY parcels.
Our WORKING DAYS with ROYAL MAIL are based on Monday-Saturday, however Saturday delivery can only be 100% Guaranteed if the Saturday option (special delivery) is selected as the shipping method.
NEXT DAY SHIPPING
We ship all NEXT DAY parcels on orders placed Sun-Thu via DPD on a NEXT DAY guaranteed service. If you select NEXT DAY on a Friday these will be shipped via Royal Mail as Royal Mail do aim to deliver on Saturdays however this isn't 100% guaranteed (please read NEXT DAY/SATURDAY INFO below for further information on this)
If you order on a SATURDAY/SUNDAY and select NEXT DAY this will not be shipped until the MONDAY to be delivered TUESDAY. We do not have Saturday/Sunday Collections.
Please note: Northern Island Postcodes (BT) will always be posted via Royal Mail, this also includes NEXT DAY orders. These may take longer to arrive so please be aware of this before ordering. All tracking information will be provided upon dispatch of the parcel. We can not be held liable for any delays as these times are provided by Royal Mail/DPD as a guideline. If we are aware in advance of any delays that may occur with the delivery of your parcel, we will always try our best to contact you.
TRACKING YOUR ORDER: If you have provided us with an email address and mobile number you will receive an email confirmation and a text message alert from Royal Mail/DPD once the parcel is due to be delivered. These alerts will also provide tracking details for you’re parcel. Please double check your junk folder as the emails may drop into that folder. Royal Mail/DPD notify every single delivery as standard if the correct information is provided.
If you have not received your delivery within 5/7 working days then please feel free to contact us via email. Please allow up to 7/10 working days for delivery to anywhere outside the UK.
We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond our reasonable control.
STANDARD (3/4 DAYS) - £3.45
NEXT DAY ( 1 DAY) - £4.95
SATURDAY DELIVERY (NOMINATED DAY)- £7.95
INTERNATIONAL - £12.95
COLLECTION IN STORE (3/4 DAYS) - FREE
WE OFFER FREE DELIVERY ON ALL ORDERS £50 OR OVER - (THIS IS ON A STANDARD SHIPPING METHOD 3/4 DAYS )
COLLECTION IN STORE:
Unfortunately this option isn't available at present. Everything on our webiste is also available in our store so if you are local to store then pop in and see us :) Over the phone orders can be collected in store however this option is only available for those orders and not via the website. To make an over the phone order please call: 01422 329666.
FREE SHIPPING OVER £50
If you select the FREE SHIPPING option over £50, this parcel will be placed on a STANDARD SHIPPING (3/4 DAYS) option. If you do require the parcel quicker then please select an alternative shipping option.
If you select NEXT DAY on a Friday before 3.00pm we will put this parcel on a 24 hour service, SATURDAY is classed as a working day with Royal Mail so the parcel may arrive SATURDAY, However this isn't guaranteed. If you want to GUARANTEE this then please select the SATURDAY (NOMINATED DAY) option instead.
For Any Further Queries In Regards To This Or Anything Else Then Please Email Our Girls: EMAIL: firstname.lastname@example.org or CALL: 01422 329666