DELIVERY AND SHIPPING
DELIVERY AND SHIPPING
During these uncertain times all of us at Coco HQ wanted to send all of you the biggest of virtual hugs. We have all been affected in so many different ways, and as we try to adapt to this new way of life, we want you to know that all measures are in place to adhere to government guidelines. Your safety is of upmost importance to us. Our small family run business is currently working around the clock to bring you all the cutest styles. Everything with regards to our online Boo is running as it should be. We are currently a much smaller team (so please bare with us), however all orders will be sent out as normal and delivery times are also running as normal. Our community of super cool dolls will remain and we will do our best to keep you all smiling.
You guys are everything to us and we do what we do for you. We will continue to bring the love and kindness, and together we will get through this. We're better together and WE GOT YOU BOO. Stay Safe beautiful babes, all our love, the Coco Dolls 💕 x
WE GOT YOU BOO
To make the returns process that little bit easier we have extended our policy to 28 days from the day of receipt. More details on the returns process are available on our FAQ page.
SHIPPING & DELIVERY INFO UPDATED (15.04.20)
*Due to the impact of COVID-19 we have had to make some changes to our 'normal' delivery times. We are doing our upmost to keep everything as uninterrupted as possible, however as collections become less frequent we have had to accommodate our delivery times around this. Our standard 3/4 day shipping remains and we endeavour to delivery all parcels within this time frame. This method is also free on order over £50.
However, our NEXT DAY shipping method has had to change slightly. We have had to change this to EXPRESS SHIPPING 1/2 days, as unfortunately on some occasions this method may take that extra day to arrive and we wanted to make this clear so as to not mislead.
If you require any further info please do not hesitate to contact us: email@example.com
Thank you so much for your understanding and for your continued support, together we will get through this, and we're better together. All our Love. x
SHIPPING & DELIVERY INFO
*Although all this information is still valid, the message above will override some of these shipping time scales.
All orders placed BEFORE 3.00pm will be shipped that day via the shipping method selected. Any orders placed after 3.00pm will be shipped the following working day.
PLEASE BE AWARE We DO NOT have weekend collections so any orders placed AFTER 3pm FRIDAY will not be shipped until MONDAY.
STANDARD SHIPPING: DELIVERED WITHIN 3/4 DAYS
NEXT DAY SHIPPING: ON ORDERS BEFORE 3PM
NEXT WORKING DAY BEFORE 10.30AM DELIVERY: AIM TO BE DELIVERED THE NEXT WORKING DAY BEFORE 10.30AM
SATURDAY DELIVERY (NOMINATED DAY)
SATURDAY BEFORE 10.30AM DELIVERY: AIM TO BE DELIVERED BEFORE 10.30AM
We use ROYAL MAIL as our courier service for all STANDARD parcels and all orders are fully tracked and signed for. We use DPD for all NEXT DAY (Sun-Thu) and SATURDAY parcels.
Our WORKING DAYS with ROYAL MAIL are based on Monday-Saturday, however Saturday delivery can only be 100% Guaranteed if the Saturday option (special delivery) is selected as the shipping method.
NEXT DAY SHIPPING
We ship all NEXT DAY parcels on orders placed Sun-Thu via DPD on a NEXT DAY guaranteed service. If you select NEXT DAY on a Friday these will be shipped via Royal Mail as Royal Mail do aim to deliver on Saturdays however this isn't 100% guaranteed (please read NEXT DAY/SATURDAY INFO below for further information on this)
NEXT WORKING DAY BEFORE 10.30AM
These parcels are sent via DPD and this delivery is working day which is Mon-Fri. If this option is selected the parcel will be delivered Mon - Fri before 10.30am.
If you order on a SATURDAY/SUNDAY and select NEXT DAY this will not be shipped until the MONDAY to be delivered TUESDAY. We do not have Saturday/Sunday Collections.
These orders are sent via DPD, If you select SATURDAY STANDARD, this will be delivered anytime Saturday (anything up to 6pm)
SATURDAY DELIVERY BEFORE 10.30AM
These orders are sent via DPD, if you select SATURDAY DELIVERY BEFORE 10.30am, this will be delivered anytime before 10.30am.
Please note: Northern Island Postcodes (BT) will always be posted via Royal Mail, this also includes NEXT DAY orders. These may take longer to arrive so please be aware of this before ordering. All tracking information will be provided upon dispatch of the parcel. We can not be held liable for any delays as these times are provided by Royal Mail/DPD as a guideline. If we are aware in advance of any delays that may occur with the delivery of your parcel, we will always try our best to contact you.
TRACKING YOUR ORDER: If you have provided us with an email address and mobile number you will receive an email confirmation and a text message alert from Royal Mail/DPD once the parcel is due to be delivered. These alerts will also provide tracking details for you’re parcel. Please double check your junk folder as the emails may drop into that folder. Royal Mail/DPD notify every single delivery as standard if the correct information is provided.
If you have not received your delivery within 5/7 working days then please feel free to contact us via email. Please allow up to 7/10 working days for delivery to anywhere outside the UK.
We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond our reasonable control.
STANDARD (3/4 DAYS) - £3.95
NEXT DAY ( 1 DAY) - £4.95
SATURDAY DELIVERY (NOMINATED DAY)- £7.95
INTERNATIONAL - £12.95
COLLECTION IN STORE (3/4 DAYS) - FREE
WE OFFER FREE DELIVERY ON ALL ORDERS £50 OR OVER - (THIS IS ON A STANDARD SHIPPING METHOD 3/4 DAYS )
COLLECTION IN STORE:
Unfortunately this option isn't available at present. Everything on our webiste is also available in our store so if you are local to store then pop in and see us :) Over the phone orders can be collected in store however this option is only available for those orders and not via the website. To make an over the phone order please call: 01422 329666.
FREE SHIPPING OVER £50
If you select the FREE SHIPPING option over £50, this parcel will be placed on a STANDARD SHIPPING (3/4 DAYS) option. If you do require the parcel quicker then please select an alternative shipping option.
If you select NEXT DAY on a Friday before 3.00pm we will put this parcel on a 24 hour service, SATURDAY is classed as a working day with Royal Mail so the parcel may arrive SATURDAY, However this isn't guaranteed. If you want to GUARANTEE this then please select the SATURDAY (NOMINATED DAY) option instead.
For Any Further Queries In Regards To This Or Anything Else Then Please Email Our Girls: EMAIL: firstname.lastname@example.org or CALL: 01422 329666