- WHAT IS YOUR RETURNS POLICY?
We accept returns on all items within 28 days of the order being signed for by you or the date it was delivered to a delivery office/pick up point (in the event you weren't in to sign for it). We ask that all garments are returned back to us in the same manner in which they were received. Further information on returns is on the RETURNS section of the website.
- CAN I EXCHANGE?
Absolutely no problem. Head over to our retunrs portal and request an exchange that way. Once our team receive the return back they will get this exchanged for you and sent straight back out (at our cost). If the exchange item requested is not available or becomes unavailable we will get in touch to make you aware.
- HOW LONG DO REFUNDS TAKE?
From the date we receive the returned order, we ask to allow up to 14 working days for the funds to show in your account. Further info with regards to returns/refunds is on the RETURNS section of the website.
- WHAT HAPPENS IF I RETURN MY ORDER LATE?
- WILL YOU SEND A CONFIRMATION EMAIL WHEN YOU RECEIVE MY RETURN?
We send out confirmation emails upon receipt of all returns. Please check your junk folders also as our emails often drop in junk. :)
- CAN I TRACK MY ORDER?
Yes we do provide tracking information via email and text message. The tracking is usually sent out when the item is due to be delivered.
- I HAVE A CUSTOMER SERVICE QUESTION, HOW DO I GET IN TOUCH?
We pride ourselves on providing excellent customer service and our team are always here to help. You can contact us via email email@example.com or our contact page on the website.
- DO YOU HAVE A STORE?
We do have a store. Our store is in Halifax, West Yorkshire.
Coco Boo, 19 Westgate, Halifax, HX1 1DJ
For any further questions or anything else you may need help with please feel free to email or customer service team, we're always here to help. x