TERMS & CONDITIONS
Please read, understand and accept our Terms and Conditions before you make a purchase.
Once Purchase is made and the order confirmed you will enroll in a binding contract with us.
Our terms and conditions may change without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
We carefully endeavor that the descriptions and specifications of our goods are correct when they are posted on our website. However, while the colour reproduction of the goods on our website is a close representation, we cannot accept any responsibility for any variation in colour caused by browser software or the computer system used by you.
All orders made are subject to availability. We will try our best to keep all stock levels at the same level to what is publicised on the site, but we are not held responsible if an ordered item is no longer available. We will email you confirmation of this rejected order.
All payments made on COCO BOO LOVES are received securely via PAYPAL and STRIPE. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment, then you will be notified of this immediately at the time of order.
All prices quoted on this website are in pounds sterling, exclude delivery charges and are inclusive of UK sales tax (VAT) at the current rate. If custom or import duties are levied once the good reaches your destination country, you will be responsible for those charges or duties as we have no control over these charges and we cannot predict them.
We do not take responsibility if your credit/debit card is used fraudulently as a direct result of being used to buy from our website. Cocobooloves.com operates a fraud analysis check on every payment made. The three categories are low, medium and high fraud. If your transaction falls into the medium or high category you may be asked by one our team to provide evidence of your address, card details or any other information required. If the requested information is provided and our team are satisfied that the transaction can be allowed, your order will be shipped out as normal. We allow up to a week for the required information to be provided. If we do not receive a response within this timescale, the funds paid will be refunded back to the card used.
When can a transaction be categorised as medium or low refund? Here are a few examples:
Billing street address doesn't match credit card's registered address
Billing address ZIP or postal code doesn't match credit card's registered address
The IP address used to place the order is a high risk internet connection (web proxy)
Shipping address is many miles from location of IP address
The analysis carried out by the website is there to protect you as much as it's there to protect us. We will only ask what is required to validate the transaction and this information will not be used for any other purpose or passed on to any third party.
We guarantee to exchange or refund any item you are not completely happy with within 14 days of you receiving your order. Goods must be returned to us in condition as sold.
Upon receipt of all returns we send out confirmation emails. This email explains our refund procedure.
REFUNDS can take up to 14 WORKING DAYS from the day the confirmation email is sent. This is dependant on banking providers terms and how long they take to process transactions. It is also dependant on the processing times our end as our team works through each return individually. We say working days as the bank and HQ works within working days only and not weekends/bank holidays. Rest assured we always aim to process refunds within the allocated time provided so please allow upto this time.
In the interests of hygiene we do not accept returns on pierced jewelry, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.
Please read and obey the washing/care instructions of your purchased item. We will not be held liable if these are not followed. Will not issue a refund on goods if they are not followed.
Unfortunately at present we do not offer pre-paid returns.
If an item is received and deemed to be faulty (upon inspection) we are happy to cover the return costs for this return, we will cover anything up to the value of £2.95.
To return your item, please post it to our head office address, filling out the returns form with a small description of reason for return. We will not be held liable for items lost/damaged in transit and therefore strongly suggest that you obtain proof of posting. Post the items/s and returns form to:
Coco Boo Halifax LTD, 19 Westgate Halifax, HX1 1DJ
Your UK statutory rights are not affected by our returns policy.
Coco Boo is committed to maintaining your privacy. Personal details are stored securely and will not be passed on to any third parties without warning.
While we have taken all reasonable steps to ensure an efficient service, it does not guarantee that the use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto your computer.
We obtain the right to terminate or suspend the website and the service it offers at anytime and without notice.
These Terms and Conditions supersede any oral agreement made between us or representation of us.
If any of these Terms and Conditions is held to be unenforceable then the remaining Terms and Conditions shall continue to be enforceable in full.